Below you will find our Terms & Conditions of Use. These always apply when you use or place an order through our website and contain important information for you as a buyer. Read the Terms and Conditions therefore carefully. We also suggest you to save or print these terms and conditions so that you can review them again at a later time.
1 FM Perfume Shop: Wehl established and registered with the Chamber of Commerce under registration number 09221452 acting under the name FM Perfume Shop.
2 Website: visit the website of FM Perfume Shop through www.fmperfumeshop.eu and all its subdomains.
3 Customer: the natural or legal person, whether or not acting in a professional or company that enters into an agreement with FM Perfume Shop and / or has registered on the Website.
4 Contract: any agreement or contract between FM Perfume Shop and Customer of any agreement form an integral part of the Terms and Conditions.
5 General Conditions: these General Terms and Conditions.
1 All offers, agreements and deliveries of FM Perfume Shop, the General Conditions apply, unless expressly agreed otherwise in writing.
2 If Customer in his order, acknowledgment or acceptance notification provisions or conditions that deviate from or not included in the General Conditions, these FM Perfume Shop only binding if and insofar as they are expressly accepted in writing by FM Perfume Shop.
3 In the event that besides these terms and conditions specific product or service conditions apply, these conditions also apply, but Customer may, in case of conflicting terms always rely on the applicable provision that is most favorable to him.
Prices and information
1 All on the Website and in other FM Perfume Shop derived materials prices quoted are inclusive of VAT, unless otherwise indicated on the Website, other levies imposed by the government.
2 If shipping costs are included, this will clearly time for the conclusion of the Agreement are listed. In addition, these costs in the order process will be displayed separately.
3 The content of the website has been compiled with the greatest care. FM Perfume Shop can not guarantee that all information on the website at any time is accurate and complete. All prices and other information on the website and in other materials derived from FM Perfume Shop therefore are subject to manifest programming and typing errors.
4 FM Perfume Shop can not be held responsible for (color) deviations due to monitor quality.
1 The Agreement is concluded at the moment of acceptance by the Customer of the offer of FM Perfume Shop and fulfilled the conditions set by FM Perfume Shop.
2 If the Customer has accepted the offer electronically, FM Perfume Shop immediately confirm electronically receipt of acceptance of the offer. Until receipt of this acceptance has not been confirmed, the customer has the option to terminate the Agreement.
3 If it appears that the acceptance or otherwise distributed to entering into the Agreement by Customer incorrect data, FM Perfume Shop is entitled to only fulfill its obligation after the correct data is received.
4 FM Perfume Shop can inform the Customer within the law or to be honored, but also of all the facts and factors that are important to a sound conclusion of the Agreement. If FM Perfume Shop under this investigation was justified in order not to enter into the agreement, he is entitled to refuse an order or request or to implement special conditions, such as linking payment.
1 To make the best use of the Website, Customer can register using the registration / account sign-in option on the Website.
2 During the registration process, Customer chooses a username and password with which he can log in after registering on the Website. Customer is responsible for choosing a sufficiently reliable password.
3 Customer must have credentials are username and password strictly confidential. FM Perfume Shop is not liable for abuse of login data and should always assume that a customer who registers on the website is actually that Customer. All of which is done through the account of Customer, is the responsibility and risk of the Customer.
4 If the Customer knows or suspects that his credentials have come into unauthorized hands, he shall as soon as possible to change his password and / or adjust FM Perfume Shop thereof so FM Perfume Shop may take appropriate measures.
1 Once the order is received by FM Perfume Shop, FM Perfume Shop sends the products in accordance with the provisions of paragraph 3 of this Article asked as soon as possible.
2 FM Perfume Shop is entitled to engage third parties to perform the obligations under the Agreement.
3 On the Web Site is clearly time for the conclusion of the Agreement described how delivery will take place and in what time will be delivered the goods. If no delivery date has been agreed or specified, then products are supplied in any case within 30 days. Different delivery times may apply for each product, the order will be shipped within the longest delivery period. If you want to receive certain products earlier, it is best to order them separately.
4 If FM Perfume Shop products can not deliver within the agreed term, it shall Customer thereof. Customer can agree in this case with a new delivery date or he gets the opportunity to terminate the Agreement without charge.
5 FM Perfume Shop encourages Customer to inspect the products and it shows defects promptly, in writing or by e-mail to report. See further the article on guarantees and conformity.
6 Once the deliverables are delivered to the specified delivery address, the risk, where these products are transferred to the Customer. If expressly agreed otherwise, the risk is already on Customer. If the Customer decides to pick up the products, the risk is transferred to the transfer of the products.
7 FM Perfume Shop is entitled to deliver a similar product of similar quality as the product ordered, if the order is no longer available. Customer is entitled to terminate the agreement free of charge and return the product without charge.
Right of withdrawal / return
1 This article applies only if Customer is a natural person not acting in the exercise of his profession or business. Business Customers therefore will allow no right of withdrawal. Customer has the right FM Perfume Shop with distance contract within 14 calendar days of receipt of the product, without giving any reason, to terminate charge. The period begins on the day after the Customer, or a pre-designated by him third party other than the carrier, the product has received, or:
• in the same order as Customer has ordered several products: the day on which Customer or a third party designated by, has received the final product;
• if the supply of a product consisting of multiple lots or pieces: the day on which Customer or a third party designated by, has received the last shipment or the last part;
• the contract is for regular delivery of goods during a certain period, the day on which Customer or a third party designated by the first product has received.
2 Only the direct cost of the return shipment will be borne by Customer. Customer must therefore itself to bear the return cost. If these costs are higher than the regular postage, FM Perfume Shop gives an estimate of these costs.
Any fees paid by Customer for payment and shipping of the product to Customer will in return the entire order will be refunded to Customer.
3 Within the withdrawal period provided for in paragraph 1 Customer shall handle the product and packaging. Customer will only open the package and use the product only to the extent necessary to ascertain the nature, characteristics and performance of products. The assumption is that this inspection must not go over that Customer in a physical store would.
4 Customer is liable only for depreciation of the product that is the result of a way of dealing with the product beyond permitted in the preceding paragraph.
5 Customer may terminate the Agreement in accordance with paragraph 1 of the broadcast period prescribed in this Article by the model withdrawal form (digital) to FM Perfume Shop, or to make an unequivocal manner to FM Perfume Shop known that he renounces the purchase. FM Perfume Shop confirms case of a digital report the receipt of such notification. After dissolution Customer 14 days to return the product. It is also possible to send the product back immediately within the cooling-off period specified in paragraph 1 of this Article, provided that the model withdrawal form or any other unequivocal withdrawal statement is enclosed.
Products can be returned to:
FM Perfume Shop
7031 CA, Wehl
6 Already by Customer (forward) paid will as soon as possible but no later be returned to Customer in the same manner as that Customer has paid the order within 14 days after termination of the Agreement. If Customer has opted for a more expensive method of delivery than the cheapest standard delivery, FM Perfume Shop does not need to repay the additional costs for expensive
Unless FM Perfume Shop offering the product to collect, FM Perfume Shop must wait to repay FM Perfume Shop receive the product or demonstrate to Customer that he has returned the product, whichever is earlier.
7 The Website clearly time for the conclusion of the Agreement about whether or not to apply the right of withdrawal and mention any desired procedure.
8 The right of withdrawal does not apply to:
Products that have been created by the trader in accordance with specifications of the consumer;
Delivery Charges & Delivery Time:
For USA: DHL Ground $8.95 (Free delivery for orders above $99.5)
-Delivery within 3 to 7 business days. Available for the 48 Contiguous US States.
For Canada: (DHL E-Packet) $17.90 (Free delivery for orders above $200)
-Delivery within 4 to 14 business days.
Note: Canadian customers, are responsible for any Customs fees and taxes on Canadian border.
For Mexico: (DHL E-Packet) $23.90 (Free delivery for orders above $250)
-Delivery within 4 to 14 business days.
Note: Mexican customers, are responsible for any Customs fees and taxes on Mexican border.
1 Customer payments must comply FM Perfume Shop according to the ordering process and possibly indicated on the Website payment methods. FM Perfume Shop is free in the choice of offering payment methods and this may also change from time to time. In case of payment after delivery Customer a payment term of 14 days starting on the day after delivery.
2 If the customer is unable to meet its payment obligation (s) above, is that, after the FM Perfume Shop highlighted the late payment and FM Perfume Shop Customer has granted a period of 14 days in which to comply with its payment obligations, after default of payment within this 14-day period, the outstanding amount of statutory interest and FM Perfume Shop entitled to charge the extrajudicial collection costs incurred by him charged. These collection costs exceed 15% of outstanding amounts to € 2,500; 10% on the next € 2,500 and 5% on the next € 5,000 with a minimum of € 40, =. FM Perfume Shop can benefit from Customer deviate from these amounts and percentages.
Warranty and conformity
1 This article is only applicable if there is a customer who is not acting in the exercise of his profession or business. If by FM Perfume Shop A separate warranty products will be true, and without it just made it in all type of customers.
2 FM Perfume Shop warrants that the products comply with the agreement, the specifications mentioned in the offer, the reasonable requirements of reliability and / or usability and on the date of the conclusion of the agreement existing legal provisions and / or government regulations. If specifically agreed, FM Perfume Shop shall also guarantee that the product is suitable for other than normal use.
A 3 by FM Perfume Shop, manufacturer or importer does not affect the legal rights and claims that although the Customer under the Agreement and may invoke.
4 If the delivered product does not comply with the Agreement, Customer must then within a reasonable time after he has discovered to notify the lack FM Perfume Shop thereof.
5 If FM Perfume Shop complaint founded, after consultation with the relevant products Customer repaired, replaced or refunded. The maximum fee is in compliance with the Article on liability equal to the price paid by Customer about the product.
1 If one customer has a complaint about a product (in accordance with Article regarding warranty and conformity) and / or other aspects of the service of FM Perfume Shop, he can call at FM Perfume Shop, by e-mail or post a complaint. See the contact information at the bottom of the General Conditions.
2 FM Perfume Shop gives Customer as soon as possible but in any event within two days of receipt of the complaint, a response to his complaint. If it is not possible to give a substantive or final response, FM Perfume Shop will within 2 days after confirm receipt of the complaint and give an indication of the period within which it expects to provide a substantive or final response to the complaint of the Customer.
1 This Article applies only if Customer is a natural person or legal entity acting in the exercise of his profession or business.
2 The total liability of FM Perfume Shop to Customer grounds of breach in the performance of the Agreement is limited to compensation of up to the amount of the price stipulated in the Agreement (including VAT).
3 Liability of FM Perfume Shop to Customer for indirect damage, which in any case expressly -but not exclusively -begrepen consequential damages, lost profits, lost savings, loss of data and loss due to business interruption.
4 Except in the preceding two paragraphs of this Article cases referred FM Perfume Shop to Customer no liability for damages, regardless of the grounds on which an action for damages would be based. However, the limitations specified in this Article shall not apply if and insofar as damage is caused by intent or gross negligence of FM Perfume Shop.
5 The liability of FM Perfume Shop to Customer due to culpable breach of contract occurs only if Client FM Perfume Shop immediately and properly written notice of default states, stating a reasonable period to remedy the breach, and FM Perfume Shop after that period in the fulfillment of its obligations continues to fail. The notice must contain a detailed description of the failure, so FM Perfume Shop able to respond adequately.
6 The condition for the existence of any right to compensation is always that Customer damage as soon as possible but no later than 30 days after its occurrence in writing at FM Perfume Shop.
7 In the case of force majeure FM Perfume Shop is not obliged to pay any result at Customer damage.
1 As long as Customer has made full payment for the entire amount, all delivered goods remain property of FM Perfume Shop.
1 FM Perfume Shop processes the personal data of Customer in accordance with the privacy statement published on the Website.
1 The Agreement is governed by Dutch law.
2 To the extent not otherwise provided by mandatory law, any disputes that may arise from this Agreement will be submitted to the competent Dutch court in the district where FM Perfume Shop is located.
3 If any provision of these Terms is found to be invalid, this shall not affect the validity of the entire Terms and Conditions. The parties will in that case, replace (a) new provision (s) determine, as closely as legally possible formalises the intent of the original provision.
4 The term “writing” in these Terms and Conditions also mean communication by email and fax, provided that the identity of the sender and the integrity of the mail is sufficiently established.
If after reading these questions Conditions have complaints or comments, please feel free to write to or e-mail us.
FM Perfume Shop
7031 CA, Wehl
tel: +31 314 234 000